FQA-SERELIS Customer Guide
1. Shipping Times
We prepare every order with care.
Processing requires 1–3 business days, followed by:
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Canada: 2–7 business days
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USA: 3–8 business days
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International: 7–21 business days
Tracking details are emailed the moment your parcel is on its way.
2. Product Safety
All SERELIS formulas are created with gentle botanical ingredients and professional aromatherapy standards.
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No parabens
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No artificial fragrance
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No unnecessary additives
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Only pure essential oils + botanical extracts
If you have sensitive skin, we recommend performing a patch test (below).
3. How to Use SERELIS Oils
Our sleep blends (Nocturne & Lunara) are highly concentrated.
How to use:
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Diffuse 3–5 drops
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Apply 1 drop to palms → inhale deeply
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Add 1–2 drops to pillows or linens
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Never ingest
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Avoid direct contact with eyes & lips
Each bottle contains ~400 drops.
Each drop holds 160 active aromatic molecules.
4. Patch Test Instructions
To ensure comfort on your skin:
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Dilute 1 drop of the essential oil into a carrier (jojoba, almond, or neutral lotion).
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Apply to a small area on inner forearm.
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Wait 12–24 hours.
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If redness or sensitivity occurs, rinse and discontinue use.
5. Shelf Life
SERELIS oils and serum remain fresh for:
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Essential Oils: 24–36 months
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Scalp Serum: 12 months after opening
Store in a cool, dry place away from sunlight.
6. Pregnancy & Nursing
Because our oils are highly concentrated, please consult with your healthcare provider before using essential oils during pregnancy or nursing.
7. Hair Serum Usage
Arboréa Scalp Revitalizing Serum is designed for gentle daily ritual.
How to use:
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Apply 2–4 drops directly to the scalp
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Massage with fingertips for 1–2 minutes
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Leave in (no rinse needed)
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Use daily or every other day
Supports:
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Root strength
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Hair vitality
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Circulation
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Scalp nourishment
Still need help?
Email us at serelisnatural@gmail.com — our care team responds within 1–2 business days.